1. What's the standard procedures of ordering?
[Answer]: standard procedures of Ordering are as below,
a. Customer to send the inquiry with brief/detailed requirements to Zenper
b. Zenper will provide the professional detailed quotation to customers
c. Customers to confirm the price, delivery time, artwork, payment terms etc.
d. Zenper will send the pro-forma invoice to customers for payment purpose
e. Customer to arrange the sample & printing mold cost or deposit to Zenper
f. Zenper will produce the pre-production sample, andprovide the photos of sample or send the real samples to customer for comfirm
g. Customer confirm the pre-production samples and the offical order
h. Zenper will start the mass production after getting customer’s approval
i. After finish producing Zenper will send the clear images of mass production and mass production samples to customer for reference
j. Or customer conduct the QC inspection to comfirm the quality of mass production.
k. Customer to arrange the balance to Zenper if inspection result is within the AQL (Acceptable Quality Level)
l. Zenper will arrange the goods delivery and book the shipping space with forwarder
m. Forwarder to arrange the Customs clearance in China and load to vessel
2. Can you accept OEM and ODM?
[Answer]: Yes, OEM and ODM are welcomed. We have the fully capability to customize any design, shape and size as per customers' specific requirements, including openning the new mold.
3. Can I request a sample?
[Answer]: Yes, we could provide our existed samples to customer for reference free of charge.
4. Can I have the customized logo printed on the product?
[Answer]: Yes, we could make customized logo printed as per customer's requirements. We have capability to use various different printing methods, including silk screen printing, pad printing, heat transfer printing, embroidery, laser, decal and etc. We could offer our printing solution and advice to our customer for consideration.
5. How can you ensure the product quality?
[Answer]: Before packaging and goods delivery, we will conduct the internal inspection for the products in accordance with the ANSI/ASQ Z1.4-2008. Inspection reports are available if customers need.
