Q: When will you ship? what shipping method do you use?
A: We usually send out in 7 to 10 days after your payment. But we will send earlier if we can. We usually send by express or air shipping,this depends on the quantity you order and shipping cost we agreed.
Q: Can you give me a discount?
A: Our policy is that the bigger the quantity, the cheaper the price, so we will quote you the best price based on your order quantity. If you have any query about the prices, contact us and our manager would see to your price issue specially.
Q: The shipping cost is too high, can you give me more cheaper shipping cost or free shipping?
A: When we calculate the shipping cost for you, we will use the cheapest and safest courier, and it is shipping company who ask us to pay, pls kindly understand that. If you think the freight we offered is higher than your expected, we can use your own shipping company or agent in China which is cheaper, it is ok for us as well. Please contact us when you think the shipping cost is unreasonable by systerm.
Q: How can i believe that after I payment you can send the goods to me?
A: First of all, if we did not send the order out after receiving the payment, you can make a complaint on alibaba, and alibaba will judge for you; Then, we are gold supplier on alibaba for years, you can see no bad feedbacks or complaint,we are trustable and reliable supplier. All of our Ready to Ship products will be send out in 7-15 days after your payment.
Q:How can you gurantee your product quality? Can i return them if i don't like?
A:We will send the videos and pictures before shipping if you worry about the product quality,if you think its not as good as you think,you can cancel the order or replace with other items. If there is any problem of the quality when you receive them,you can send back them and we will fully refund you.
