FAQ |
| Q | Can I have a free sample order? |
| Our free sample can be provided for our customers to test quality. But the freight for express is on buyer's account. The way we send it to you is via express,you can also call your local express to pick up samples from our *** are welcome the free sample order to test and check *** samples are acceptable at the same time. |
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| Q | How do you make orders? |
| We hope that we can make trade assurance online order by alibaba to keep you safe for quality and lead time,you can make payment to alibaba,after goods send and everything is ok,then we can get the money. Or we can make contract to your side,then you can make payment to our company account,then we start to work according to samples which you confirmed. |
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| Q | Can you do printing or graduation on the bottles? |
| Of course,we can make the kinds of printing and the label printing as your *** the quantity of the order should be more than 5000pcs. |
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| Q | How does your factory do the quality control? |
| Quality of the goods is the key point of our factory,we have inspectors in different line,we are welcome the samples before doing the mass production to ensure the best quality products that you will be satisfied. |
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| Q | Can we choose the shipping way? |
| For the small order,we will suggest you choose the express,such as the DHL,Fedex,UPS,TNT,etc,For the larger order,we will suggest you choose by *** you are urgent,you can choose by air.Also you can call your local express company to pick up the goods from our warehouse. |
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| Q | What is the working time of the trade department? |
| You can reach us between the hours of 9:00 A.M. and 6:00 P.M. UTC+8,Monday to Friday,except the chinese legal holidays such as the National holidays(10.1-10.7),Spring Festival,New Year's Day,Tomb-sweeping Day,Dragon Boat Festival,Labour Day and etc. |
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| Q | What is the lead time? |
| For stock products,we will send goods to you within 1-2days after we receive your payment as soon as *** delivery time of sample is within 7 days normally,except legal holiday without workers in *** production time needs one month *** goods can arrive within a week normally by different ways of express and air plane,about one month by sea,except legal holiday without workers in china. |
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| Q: | What about the services after selling? |
| We are professional top-sale supplier with own factory that can offer the best services to customers after *** you have any complaints about our products or services,you can try different ways to contract our company,for example,you can email to our general manager,then you will get the satisfied reply. |
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| Q: | How to solve the problem if it is the sellers' or the factory's responsibility ? |
| After we check the quality reason from us and the products you get are not the same with our samples sent *** will make new replacement order with the same 1:1 quantity for *** problem of the products,if is our responsibility. |
