Q1:Can I have my unique design(size,volume,pattern,etc)?
Yes,customer's design such as size,volume,pattern,etc is welcomed.
Q2:Can I have a custom designed and mock up sample?
We design and construct each project to the individual customer's needs.
Q3:Sample free or need to pay?
If you don’t need to print custom logo or other artwork on the products, it will not charge any cost.
Just tell us your freight collect account like FedEx DHL TNT, if you don’t have account,
it need to charge Express fee properly.
Q4:What is MOQ?
1)stocked model 1pcs above
2)customized size/design/shape, MOQ 3000-10000pcs
Q5:How long is your delivery time?
Generally it is 5-10 days if the goods are in stock. or it is 15-20 days if the goods are not in stock, it is according to quantity.
Q6:What is your terms of payment ?
Payment less than 8000USD, 100% in advance. Payment more than 8000USD, 30% T/T in advance,balance before shippment.
If you have another question, please feel free to contact us.
Q7: What’s the order processes?
1）Custom Design--Making custom mould/logo/package first.
2）Samples--Making samples for you check.
3）Confirm Order- Signing sales contract after samples confirmed.
4）Deposit-- 30% deposit before mass production.
5）Production arranged--we will process the production.
6）Remaining payment--after inspection, balance before shippment.
7）Shipping--we will ship the goods to destination port.
8）Confirm bill of loading/comercail invoice/packing list/certifcate of origin
9）After sales service.
Q8:What surface handing you can support ?
We can provide screen printing,hot stamping, frost, electroplated,label printing etc.
As to printing color: Color can be made according to PANTONE color number.
Q9:If any defective bottle, how do you deal with?
We have 1:1 replacement for the defective bottle.
Warn Tips: Any man-made damage we cannot change, refund or make up.
Q10:What is the lead time of production ?
A. For samples，3-5 days working days door to door by air.
B. For stocks, within 7days can be shipped to loading port.
C. For mass production,it takes 25-35days for production. More 7-10days if custom
design needed.
Q11:What is your shipping terms?
A. For small trial order,by air or by express :FEDEX, DHL, UPS, TNT etc
B. For large order,we arrange shipment by sea or by air according to your requirement.
Q12:Is it leak?
No,It won't. Our material is high quality, every cap is checked carefully by professional people before packing.
Q13：Do you have a price list?
We are a professional supplier of glass and glass products. All of our glass bottles are made according to different weights and different artwork or decoration requirements. We don't have a price list.
Q14:How is package ? May i have custom package ?
Yes,easy to do custom package,show different packing *** customized as customers requairements.
Q15:What other service you have ?
We provide our customers one-stop station solutions in custom design,packing and accessories if needed.
