1,Q:Can I get a product samples?
A: To obtain samples,please contact us at the following: Jessica Chu;QQ: 1064456553
2,Q:How quick custom sample quickly?
A: It takes 3~7 days after artwork and order confirmed.
3,Q:How fast can we get a price for custom item?
A: It takes 30 mins to 1 hour to make a quotation sheet for you.
4,Q:What guarantee do I have that assures me I will get my order from you since I have to pay in advance? What happens if the products you shipped are wrong or poorly made?
A:Jing-Tuo Exquisite Metal Decoration Factoryhas been in business since 2008.We do not only believe that our job consists in making good products but also building strong and long-term relationship with our customers. Our reputation among customers and their satisfaction are the main reasons for our success.
Furthermore,whenever a customer makes an order,we can make approval samples on request. It is also in our own interest to get approval from the customer first before starting production. This is how we can afford a "Full After-Sales Service". If the product does not meet your strict requirements,we can provide either immediate refund or immediate remakes at no extra cost to you.
We have set up this model in order to set customers in a position of confidence and reliability.
5, Q:How can I get a tracking number of my order that has been shipped?
A:Whenever your order is shipped,a shipping advice will be sent to you the same day with all the information concerning this shipment as well as the tracking number.
6, Q:Why can’t stainless steel be plated?
A:As general rule,it is that only Brass,Copper,Iron,Zinc alloy can be plated in our facilities.
